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Customer Service Specialist at RBV Consulting. RBV Consulting is specializing in customer service, client satisfaction, retention and loyalty. I have a passion for customer service and results, helping team members achieve customers with innovative solutions that solve meaningful problems. I’m dedicated to operating with integrity and investing in others. Over the course of my career, I have specialized in the development of creative business solutions that improve productivity. I believe that a superior customer experience is the key ingredient to success in a competitive global economy, regardless of what business you’re in.

Multipotentialites. Perpetual student. I’m also an active learner (research and analysis) about: Global Consumers, Consumer Psychology, Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), WEB 3.0, e-gov, Social Media for Business, Marketing and Sustainable Development.

RBV Consulting. All consulting packages are customized based your organization’s needs. This is usually conducted for a period of three months to less than one year. Most requested services – diagnostic about customer service and customer experience. Research and analysis about relationship with customers. Projects to center service for customer, citizens and tourist. Lectures and trainings about focus on customer service and customer loyalty. Strategic planning and monitoring of the services performed.

Romero Cavalcanti